Yeah, You are right.
Afterall customer service is just something a company talks about, yet does not actually need to provide these days.
Who really cares that automation is taking the jobs of real human beings. It is OK that we will soon be at the mercy of automation and will no longer need to actually use our brains for anything.
I can see it now. A company's computer can see what purchases someone has made recently, then based on those purchases, automatically send you something the computer feels you must have. The cost will be automatically charged to your credit card or they will simply debit it from your checking account.
Nevermind that you really didn't want or need the item, or that you may not have the expense in your budget. Again, the computer is always right. There is no need for anyone to actually read something a customer submits when automation can do it....Right.
I don't think so.
Is it also acceptable these days if a company fills your in box with unwanted automated spam. I mean really, it is easier for the company if the consumer's time and energy is wasted opening and or simply deleting dozens of such e-mails on a regular basis instead of actually being responsible enough to actually acknowledge the wishes of the consumer and abide by their requests.
Even though I have unsubscribed from OPGI's mailing list, it doesn't mean they will honor my instruction. If it appears they have not, my simple response will be to refrain from further dealings with them. Eventually the unwanted unacceptable e-mails may stop. All this because it isn't convenient enough for them to actually read a simple request.
Does behavior like this upset me....absolutely. If it doesn't upset you, I would suggest reevaluating your own values. JMO